Privacy policy

Privacy Policy – Original Timber Creations

Last updated: 19 December 2025

Original Timber Creations (“we”, “us”, or “our”) is a United Kingdom–based workshop producing and selling handmade wooden and laser-engraved products. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.

Our online store is operated using Shopify, which provides the secure e-commerce platform that allows us to sell our products. While Shopify processes certain data on our behalf, we remain responsible for your personal information.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect only the information necessary to operate our business and fulfil customer orders, including:

Information You Provide Directly

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details and purchase history

  • Communications you send to us (emails or enquiries)

Automatically Collected Information

  • IP address

  • Browser type and device information

  • Website usage data (via cookies or analytics tools)

We do not store full payment card details. All payments are processed securely through third-party payment providers.

2. How We Use Your Information

We use your personal information strictly for legitimate business purposes, including to:

  • Process and fulfil orders

  • Deliver products and provide tracking information

  • Handle returns, refunds, and customer support requests

  • Communicate important order or service updates

  • Improve website functionality and customer experience

  • Prevent fraud and misuse

  • Meet legal and regulatory obligations

Marketing emails are optional, and you may unsubscribe at any time.

3. Sharing Your Information

We do not sell or rent your personal information.

Your data may only be shared with trusted third parties when necessary, such as:

  • Shopify (store platform and order management)

  • Payment processors (to securely process payments)

  • Delivery partners (to ship your orders)

  • Service providers supporting IT, analytics, or customer communication

  • Legal authorities, if required by law

All third parties are required to handle your data securely and lawfully.

4. Cookies & Website Analytics

Our website uses cookies to:

  • Enable essential website functionality

  • Remember user preferences

  • Analyse website traffic and performance

You can control or disable cookies through your browser settings. Disabling cookies may affect certain site features.

5. Your Data Protection Rights

Under UK data protection laws, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data (subject to legal obligations)

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

6. Data Security & Retention

We use secure systems and industry-standard safeguards to protect your personal information. Payment transactions are encrypted and handled through secure providers.

We retain personal data only for as long as necessary to:

  • Fulfil orders

  • Meet legal and accounting requirements

  • Resolve disputes

7. Children’s Privacy

Our website and services are intended for individuals aged 16 and over. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact:

Original Timber Creations
📧 Email: originaltimberteam@gmail.com